What is the point of reporting by phone?
Call Reports basically measures and keep track of both incoming and outgoing conversation. Reporting allows you to easily navigate through call log, customer interactions, agent activities, missed chances, and more.Comprehensive view across productivity levels of the enterprise
Cross skilling formulated on performance Automated ‘Agent Scorecards’ for associates,Dynamic attribute-based segmentation analysis.You Can Also Learn About Agent Performance.
The Agent Performance report provides a summary of your agents' work performance over the selected time frame. You can also learn about how long it takes each agent to address conflicts. This allows you to compare the effectiveness of agents and train them.You Can Also Find Out About Agents Based On Tickets
The agent's performance can be filtered depending on a variety of ticket attributes generated by reports. You can get a summary of all things involving the agents, such as the number of tickets issued, reassigned, and resolved.Organize all of your information into a single report
Wulooj combines sales data from all of your channels into a single sales report so you can see how your internet marketing strategy is going at a glance. And the best part is that it's all automated.Enhances Efficiency, Completeness, And Accuracy
A great management reporting system not only encourages inter-collaboration across departments but also helps to minimize any redundant work among teammates. Automated reports also save employees considerable time from searching through lots of paperwork for statistics.It Saves Money
A significant benefit in an organisation is reduced costs and increased benefits. Employers are now better equipped to respond to changing business environments because the data is readily available. When there is data to back up budget cuts, they are more effective.
A cloud call management software can be set up anywhere between 2 to 3 hours. In fact, we helped Client set up their call management system within 3 hours.
The best software for call centres is a cloud call management solution. It gives you a bird’s eye view over all the inbound and outbound calls your team handles. It also helps you manage high-volume business calls via an easy-to-use web-based interface.
A call management software costs anywhere between 7000 to 15000 to set up. Reach out to us now for the best rates!
A call management software gives you a bird’s eye view over all the inbound and outbound calls your team handles. It helps you manage high-volume business calls via an easy-to-use interface. Features like IVR, click-to-call, call routing, autodialer, etc to help your agents increase productivity and improve customer experience.
No special hardware is required to install call management software. All you need are phones for your agents and a PC. With the latter, you can set up your call centre, control and manage your agents and customer calls.
Call centres use call management software like Wulooj to manage customer calls. A call management software gives you a 360-degree view over all the inbound and outbound calls your team handles. It also comes with features like IVR, click-to-call, call routing, autodialer, and more to help your agents increase productivity and improve customer experience.
